Orders are processed within 2 business days of receiving payment, it may take up to a week before you receive your goods, depending on postal/courier services. Once payment is received Raw Naturel does not issue refunds of any kind. If products arrive damaged you must contact us at contact@rawnaturel.com within 3 days of receiving your damaged items, photos will need to be sent of the damaged products & those products will have to be sent back before a replacement will be shipped out to you.

Orders are processed within 2 business days of receiving payment, it may take up to a week before you receive your goods, depending on postal/courier services. Once payment is received Raw Naturel does not issue refunds of any kind. If products arrive damaged you must contact us at contact@rawnaturel.com within 3 days of receiving your damaged items, photos will need to be sent of the damaged products & those products will have to be sent back before a replacement will be shipped out to you.